Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Due to the holidays, and the resulting high volume of tickets, you may experience an extended delay in receiving a resolution on your open requests. There is no need to submit multiple tickets as we are working diligently to address all issues in a timely manner. We appreciate your patience and apologize for the delay.
大体意思就是 ：谢谢你给骑士客服的来信，很遗憾，我们不能解决你的问题，我们必须在不远的将来向另外一个部门反映你的问题．由于现在正在放假，客服自己无法解决这个问题 |
